Dmitriy Mitrushov
Area Manager
Leeds, UK.About
Highly accomplished Area Manager with over a decade of multi-site leadership experience in high-volume hospitality and retail environments. Proven expertise in driving regional sales growth, optimizing operational efficiency, and significantly reducing costs across multiple units. Adept at P&L management, new store openings, and developing high-performing teams, consistently delivering double-digit improvements in key performance indicators and ensuring exceptional customer satisfaction.
Work
Wendy's
|General Manager
Leeds, UK
→
Summary
Oversees multi-site operations for high-volume QSR locations, leading teams to achieve sales, cost, and customer experience targets.
Highlights
Achieved double-digit improvement in regional operational efficiency within six months through targeted coaching and process standardization.
Led and developed store management teams, consistently exceeding sales, labor cost, food cost, and customer experience targets.
Analyzed regional P&L statements to identify and implement strategic cost controls, enhancing profit margins.
Spearheaded new store openings from initial planning through post-launch stabilization, ensuring successful market entry and operational readiness.
Wingstop
|General Manager (Multi-Site: Bradford & Leeds)
Leeds, UK
→
Summary
Managed multi-site operations for Wingstop locations, ensuring consistent brand standards, performance, and profitability across Bradford and Leeds.
Highlights
Introduced service excellence programs that significantly increased repeat business and customer satisfaction scores across all sites.
Executed comprehensive profitability reviews and operational audits, successfully reducing operating costs while sustaining high service quality.
Built, trained, and retained high-performing management teams across two cities, improving productivity and reducing turnover.
Maintained 100% HSE compliance through rigorous site audits and targeted staff training initiatives.
Achieved measurable cost reductions across the multi-site portfolio, optimizing financial performance without compromising service standards.
Argos Ltd
|Delivery Driver (Supervisory)
Leeds, UK
→
Summary
Supervised contracted drivers and optimized delivery logistics to enhance on-time performance and customer issue resolution.
Highlights
Supervised a team of contracted drivers, efficiently managing delivery schedules and resolving customer issues to maintain service excellence.
Optimized route planning strategies, significantly reducing delivery delays and improving on-time performance.
Gail's (Fulham Road)
|Bakery Manager
London, UK
→
Summary
Managed full P&L, inventory, and budgeting for a bakery, driving significant cost reductions and customer satisfaction improvements.
Highlights
Achieved a notable 20% reduction in food costs through comprehensive P&L, inventory, and budgeting management.
Elevated customer satisfaction scores from 50% to over 90% by implementing targeted training programs.
Initiated and led a waste-reduction program, directly contributing to improved profit margins.
Comproir Plc
|General Manager
London, UK
→
Summary
Led a successful turnaround for a competitive market location, boosting sales and managing full operational cycles including recruitment and training.
Highlights
Orchestrated a successful turnaround strategy that significantly boosted sales within a highly competitive market.
Increased footfall and enhanced brand engagement through strategic marketing and sales campaigns.
Directed the full recruitment cycle and continuous training programs, ensuring high service standards and team competency.
Comproir Plc
|General Manager
Leeds, UK
→
Summary
Directed multi-department operations, improving efficiency, reducing costs, and strengthening supplier relationships.
Highlights
Directed daily multi-department operations, enhancing inter-departmental coordination and overall efficiency.
Significantly reduced operational costs through strategic process improvements and optimization initiatives.
Successfully resolved complex commercial disputes, strengthening key supplier relationships to ensure operational continuity.
Levant Ltd
|General Manager
London, UK
→
Summary
Managed 30+ staff across retail and production, collaborating with senior leadership to achieve financial targets and improve efficiency.
Highlights
Managed a team of over 30 staff across retail and production, consistently achieving financial targets.
Collaborated effectively with senior leadership to drive increased sales and enhance overall profitability.
Developed and implemented training modules that resulted in reduced employee turnover and improved operational efficiency.
Angus Steak House (Cranborne Street, ATFC Ltd)
|Deputy General Manager
London, UK
→
Summary
Directed daily operations and profitability for multiple restaurant locations, leading new openings and managing financial controls.
Highlights
Directed daily operations and managed profitability across multiple restaurant locations.
Spearheaded flagship restaurant openings, ensuring seamless operational transitions and market readiness.
Managed cash flow, inventory, and implemented stringent cost controls to consistently meet financial targets.
Successfully launched two new restaurant locations, significantly contributing to increased revenue and market expansion.
Education
Moscow University of Economics
Master's
Economics, Informatics and Statistics
Languages
English
Certificates
Lean Management & Continuous Improvement Training
Leadership Development & Management Workshops
Skills
Operational Leadership
Multi-site operations, Regional management, New store openings, Change management, Process optimisation.
Financial & Commercial Management
P&L ownership, Budgeting & forecasting, Cost control & reduction, Margin improvement, Revenue growth.
Team & Culture Development
Team leadership & development, Staff training & retention, Performance coaching, Vendor & stakeholder relations, Customer experience.
Compliance & Performance
HSE & regulatory compliance, Risk management, Data-driven decision making, KPI achievement, Sales growth.